100% PASS QUIZ 2025 CRT-261: AUTHORITATIVE UPGRADE CERTIFICATION PREPARATION FOR SERVICE CLOUD CONSULTANT DUMPS

100% Pass Quiz 2025 CRT-261: Authoritative Upgrade Certification Preparation for Service Cloud Consultant Dumps

100% Pass Quiz 2025 CRT-261: Authoritative Upgrade Certification Preparation for Service Cloud Consultant Dumps

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Our desktop Certification Preparation for Service Cloud Consultant (CRT-261) practice exam software allows you to see your progress report at the end of each attempt. In this way, you find your mistakes and overcome them before the final take. Our desktop software is customizable so you can change the duration and Salesforce questions of CRT-261 Practice Tests according to your learning requirements. Since this software requires installation on Windows computers, you can take the Certification Preparation for Service Cloud Consultant (CRT-261) practice exam offline.

Salesforce CRT-261 Certification Preparation for Service Cloud Consultant exam is a valuable certification that demonstrates a candidate's expertise in service cloud consulting. It covers a wide range of topics and is ideal for professionals who want to enhance their skills and knowledge in this field. Passing the exam can open up new career opportunities and help consultants stand out in a competitive job market.

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Salesforce Certification Preparation for Service Cloud Consultant Sample Questions (Q119-Q124):

NEW QUESTION # 119
Universal Containers plans to deploy Salesforce Service Console to its support team.
Which three steps should be considered in deployment?
Choose three answers

  • A. Set up users and assign them to a queue.
  • B. Assign users the Service Cloud User feature license.
  • C. Customize highlights panels for all objects.
  • D. Customize case list views.
  • E. Set up interaction logs and assign them to user profiles.

Answer: B,C,E


NEW QUESTION # 120
universal containers wants to monitor customers social media reactions and opinions. Agents also want to see recent cases that customer logged.

  • A. Appexchange solution
  • B. Custom lightning component
  • C. Social Conversation component
  • D. Omni channel

Answer: C

Explanation:
Social Conversation component is a feature that can enable Universal Containers to monitor customers' social media reactions and opinions, as well as see recent cases that customers logged. Social Conversation component allows agents to view and reply to social posts from customers using Social Customer Service. It also shows related records, such as cases, contacts, or accounts, that are linked to the social posts. Verified References: : https://help.salesforce.com/s/articleView?id=sf.social_customer_service_overview.htm&type=5: https://help.salesforce.com/s/articleView?id=sf.social_customer_service_component.htm&type=5


NEW QUESTION # 121
As part of a new Salesforce Knowledge implementation, Universal Containers would like to migrate articles from their current database.
Which factor should a Consultant consider as part of the migration strategy?

  • A. Verify that each article type has field level security on all fields set to read-only prior to import, in order to prevent any loss of data.
  • B. Convert any articles containing HTML into plain text before importing because HTML is NOT supported in any article field types.
  • C. Prepare a single .csv file that can be used to migrate all articles types at once and include with a properties file in a .zip for import.
  • D. Ensure that each existing article type has a corresponding Salesforce Knowledge article type that matches its structure and content.

Answer: D

Explanation:
Explanation
Ensuring that each existing article type has a corresponding Salesforce Knowledge article type that matches its structure and content is a factor that a consultant should consider as part of the migration strategy for Knowledge articles. An article type is a template that defines the layout, fields, and data categories for an article. An article type can be customized to suit different types of content or audiences. When migrating articles from an external database to Salesforce Knowledge, it is important to ensure that there is a matching article type for each existing article type in Salesforce Knowledge, so that the articles can be imported without losing any information or formatting. Verified References: Service Cloud Consultant Certification Guide & Tips, Article Types Overview


NEW QUESTION # 122
Which three are characteristics of Visual Workflow? Choose 3 answers

  • A. Elements can be used to pass data to legacy systems.
  • B. Apex code must be used to update fields in the database.
  • C. Elements can be used to update fields in the database.
  • D. Only one version of a flow can be activated at a time.
  • E. Apex code must be used to pass data to legacy systems.

Answer: A,C,D

Explanation:
Explanation
Visual Workflow is a tool that allows you to create flows that automate business processes in Salesforce.
Flows consist of elements that define the logic, data manipulation, and user interface of the flow. Elements can be used to pass data to legacy systems using outbound messages or Apex actions, update fields in the database using record elements, and perform other tasks. Only one version of a flow can be activated at a time, meaning that only one version can run when triggered by users or processes. Verified References: [Salesforce Help:
Visual Workflow]


NEW QUESTION # 123
Universal Containers recently implement Service Cloud. The Support Manager notices that cases are being distributed unevenly across the team.
What should the consultant recommend to address this problem

  • A. Configure Case Assignment Rules to use Queues.
  • B. Configure Omni-Channel Routing Model as Most Available.
  • C. Configure Omni-Channel Routing Model as Least Active.
  • D. Configure Case Assignment Rules to use Users.

Answer: B


NEW QUESTION # 124
......

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